Question 1

What age group are your books suitable for?

Accepted Answer

We believe learning Greek can happen at any age, but our books are designed for children aged 2-8.

Question 2

Are they written in both English and Greek?

Accepted Answer

Yes! The English verse on each page is followed by the Greek translation directly below.

Question 3

Do you ship worldwide?

Accepted Answer

Currently we ship to Australia, New Zealand, UK, USA, Canada, Greece, Italy, France, Germany, Spain, Switzerland, Russia, Lebanon, UAE, Hong Kong and Singapore. If you are outside of these countries/regions and wish to purchase, please get in touch with us and we'll do our best to accommodate.

Question 4

How long will my delivery take?

Accepted Answer

Parcels will be shipped via Australia Post with tracking. Domestic parcels (within Australia) should take 3-6 business days, and International parcels should take 3-4 weeks.
 
PLEASE NOTE DUE TO COVID-19, PARCELS MAY BE DELAYED. PLEASE REFER TO YOUR TRACKING NUMBER FOR UPDATES.

Question 5

Can I only get your books online?

Accepted Answer

We have stockists across Australia, USA and Canada. You can view our full list of stores at www.ikoyenia.com.au/stockists
 
If you live in Adelaide, we have a Click + Collect option. The pickup location is in Torrensville and you will be sent instructions when your books are ready to collect.

Question 6

Do you offer an exchange or refund?

Accepted Answer

Unfortunately we cannot offer an exchange or refund, so please choose carefully.

Question 7

I have entered the wrong address and my parcel was returned to you. What now?

Accepted Answer

Please be extra careful when entering your address. If your order is returned to us due to a spelling error or wrong number, you will be required to pay postage, plus a $5 handling fee for us to resend your parcel. If you have placed the incorrect address and your parcel hasn't been sent or initiated with Australia Post, please get in touch with us straight away at ikoyenia@outlook.com.au

Question 8

I've already placed my order but I want to change it. Can I?

Accepted Answer

Unfortunately, once your order is placed, you cannot add to it or change it. Orders are initiated through Australia Post on the same day your order is made, which means we pay for your order to be sent, before it even reaches a post office. Once we have made that payment to Australia Post, your parcel is added into the Australia Post system and cannot be changed.

Ikoyenia Children's Books

FAQ

Frequently asked questions